At Home-Cooked by Amma, we strive to provide fresh, homemade meals with the highest quality. However, we understand that issues may arise. Please review our refund policy below.
Order Cancellations
Orders cannot be canceled on the scheduled delivery day as preparations begin in advance.
Refund Eligibility
Refunds are only applicable in the following cases:
✔ Order Errors – If you receive the wrong items.
✔ Food Quality Concerns – If the food is spoiled or not up to standard.
✔ Non-Delivery – If your order was not delivered.
Refund Request Process
To request a refund, please follow these steps:
Contact us within 5 hours of receiving the order.
Provide proof (clear photos, order details, and a description of the issue).
Refund Processing
Once approved, refunds will be processed within 5 business days.
Refunds will be issued via the original payment method used for the order.
For any refund-related concerns, please reach out to our support team at orders@homecookedbyamma.shop.